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Privacy Policy

We value your trust. This policy explains how we collect, use, and protect your personal information.

Last Updated: November 27, 2025

Secure Data

Industry-standard encryption for all your data.

Transparency

No hidden tracking or selling of your personal data.

Your Control

You have full control to view, edit, or delete your data.

1Introduction

Welcome to Trip Plannerr ("we", "our", or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our Service.

2Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you:

  • Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information, such as your Email address, First name and Last name (via Clerk authentication).
  • Usage Data: We may collect information on how the Service is accessed and used, such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, and the pages of our Service that you visit.
  • Payment Information: We do not store your payment card details. That information is provided directly to our third-party payment processors (Stripe) whose use of your personal information is governed by their Privacy Policy.

3How We Use Your Information

Trip Plannerr uses the collected data for various purposes:

  • To provide and maintain our Service (generating AI itineraries).
  • To notify you about changes to our Service.
  • To allow you to participate in interactive features of our Service when you choose to do so.
  • To provide customer support.
  • To gather analysis or valuable information so that we can improve our Service.
  • To monitor the usage of our Service.

4Third-Party Service Providers

We employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.

Clerk

We use Clerk for secure authentication and user management.

Stripe

Payment processing is handled securely by Stripe.

OpenAI

We use OpenAI API to generate your travel itineraries.

MongoDB

Your trip data is securely stored in MongoDB Atlas.

5Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6Your Data Rights

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

  • Access: You have the right to access the information we hold about you.
  • Deletion: You have the right to request that we delete your personal information (subject to certain exceptions).
  • Portability: You have the right to request a copy of your personal data in a commonly used format.

7Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us.

8Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

📧 privacy@tripplannerr.com📍 Bangkok, Thailand